S91 Terms of Service

Age and Legal Requirements

To use S91, you must be at least 18 years old and comply with all applicable laws and regulations. Users who do not satisfy these eligibility requirements are not permitted to use the Platform.

Registration Information and Identity Verification

You must provide complete, accurate and up-to-date registration information. S91 may also request identity verification, including KYC, where required. S91 reserves the right to suspend or restrict accounts that fail to meet these requirements.

One Account Per User

Each user may register and maintain only one S91 account. Creating multiple accounts to obtain unfair advantages is prohibited under the S91 Terms of Service.

Account Security and Responsibility

You are responsible for keeping your login credentials secure, maintaining the confidentiality of your account and all activities conducted through your account. You must not share, sell or transfer your account to another person.

Account Suspension and Termination

S91 reserves the right to suspend, restrict or permanently terminate accounts involved in fraudulent activities, promotion abuse, multiple account creation or other violations of these Terms.

Services Available Through S91

S91 provides online services that may include Blind Box purchases, digital collectibles, Buyback services, promotional campaigns, reward programs, physical prize redemption where applicable, and withdrawal services for eligible balances.

Changes to Platform Services

S91 may modify, suspend or discontinue a Platform service without prior notice. Availability of individual products, services, features and activities may therefore change over time.

Prize Results and Probabilities

Every completed Blind Box purchase guarantees one prize. Prize results are randomly generated by the Platform system, while applicable prize probabilities are displayed on the corresponding product page.

Final Prize Results

Once a Blind Box purchase has been completed, the resulting prize cannot be modified, exchanged or manually influenced. Winner records are publicly displayed on the relevant product page for transparency.

Blind Box Prize Pools

Each prize pool contains a fixed quantity of prizes. Once all prizes within a pool have been claimed, a new prize pool will automatically become available. S91 is committed to providing a fair and transparent Blind Box experience.

Review Payment Details

Users are responsible for checking all payment information before confirming a transaction. A successfully completed payment is considered final.

Top-Up and Payment Processing

Top-up balances are non-refundable unless otherwise required by applicable law. Payment processing is also subject to the policies and requirements of the selected payment provider.

Suspicious Transactions

S91 reserves the right to reject or cancel transactions identified as suspicious when necessary for security purposes.

Eligible Prizes and Buyback Values

Certain prizes may qualify for the S91 Buyback feature. Where Buyback is available, its value is determined solely by S91 and may change without prior notice.

Final Buyback Transactions

A Buyback transaction becomes final once it has been confirmed. All RM1 Purchase Buyback transactions are subject to a 10% processing fee.

Withdrawal of Buyback Balances

Balances obtained through Buyback remain subject to the Platform’s applicable withdrawal rules before they can be withdrawn.

Eligible Withdrawal Balances

Only balances specifically designated by S91 as withdrawable are eligible for withdrawal. Other balances cannot be withdrawn unless the Platform identifies them as eligible.

Daily Withdrawal Limits

Users may submit a maximum of three withdrawal requests per calendar day. The maximum cumulative withdrawal amount is RM10,000 per calendar day.

KYC and Security Review

Identity verification may be required before a withdrawal is processed. Withdrawal requests are also subject to security screening and risk assessment.

Delayed, Rejected or Cancelled Withdrawals

S91 reserves the right to delay, reject, suspend or cancel a withdrawal request where suspicious activity, fraud, regulatory concerns or security risks are identified.

Campaign-Specific Rules

S91 may provide promotional events, reward campaigns, referral programs and limited-time activities. Participation is governed by the specific rules published for each campaign on the Platform.

Campaign Changes and Disqualification

S91 may modify campaign mechanics, cancel or suspend campaigns, disqualify users involved in fraudulent or abusive activities, and revoke rewards obtained through violations of campaign rules.

Activities Not Permitted on S91

Users must not create or operate multiple accounts, use bots, scripts or automated tools, abuse promotions or referral programs, manipulate prize systems or Platform activities, submit false information, or engage in illegal, fraudulent or deceptive conduct.

Intellectual Property Violations

Users must not infringe the intellectual property rights of S91 or any third party when accessing or using the Platform.

Consequences of Violations

Violations of Platform rules may result in account suspension, forfeiture of rewards or permanent termination of the user’s S91 account.

Ownership of Platform Content

Content available through S91, including logos, graphics, images, software, text, product information and Platform design, belongs to S91 or its licensors and is protected by applicable intellectual property laws.

Restrictions on Use

S91 content may not be copied, reproduced, distributed or otherwise used without prior written permission from S91.

Temporary Service Interruptions

S91 aims to maintain continuous Platform availability, but temporary interruptions may occur because of system maintenance, software updates, technical failures, third-party service disruptions or events beyond S91’s reasonable control.

Interruptions Beyond Platform Control

S91 shall not be liable for losses arising from temporary service interruptions as described under these Terms.

Scope of Liability

To the maximum extent permitted by law, S91 shall not be liable for indirect, incidental, consequential or special damages arising from user negligence, third-party payment providers, logistics providers, internet or network failures, or force majeure events.

Rights Protected by Applicable Law

Nothing in these Terms limits or excludes rights that cannot legally be excluded under applicable law.

Updates to These Terms

S91 may revise these Terms from time to time. Updated versions become effective immediately when published on the Platform.

Continued Use of S91

Continuing to use S91 after updated Terms are published constitutes acceptance of the revised Terms. Users should therefore review the current Terms when using the Platform.

Laws of Malaysia

These Terms are governed by and interpreted in accordance with the laws of Malaysia.

Dispute Resolution

Any dispute arising from these Terms should first be addressed through good-faith negotiation. If a resolution cannot be reached, the dispute shall be submitted to the competent courts of Malaysia.

How old must I be to use S91?

You must be at least 18 years of age to use the S91 Platform.

Can I have more than one S91 account?

No. Each user may register and maintain only one account. Multiple accounts created to obtain unfair advantages are prohibited.

Does S91 require KYC?

S91 may request identity verification or KYC. KYC may also be required before certain withdrawal requests are processed.

Are successful S91 payments refundable?

Successful payments are final, and top-up balances are non-refundable unless otherwise required by applicable law.

Is there a fee for RM1 Purchase Buyback?

Yes. All RM1 Purchase Buyback transactions are subject to a 10% processing fee.

How many withdrawals can I request per day?

A maximum of three withdrawal requests may be submitted per calendar day, with a maximum cumulative withdrawal amount of RM10,000 per calendar day.

Can S91 change promotions or reward campaigns?

Yes. S91 may modify campaign mechanics or cancel or suspend campaigns. Users must also follow the specific rules published for each campaign.

Can S91 update these Terms?

Yes. S91 may revise the Terms from time to time, with updated versions becoming effective upon publication on the Platform.

Questions About the Terms of Service

If you have questions about these S91 Terms of Service, contact S91 through the official customer support channels available on the Platform.