S91 Privacy Policy – How We Protect Your Information

Account Information

When you use S91, the Platform may collect account information such as your full name, email address, phone number and date of birth where required. This information may be used to create and manage your account and provide relevant Platform services.

Identity Verification Information

When identity verification is required, S91 may request an NRIC or passport, selfie verification, proof of address or other supporting documents. This information may be used to verify your identity and support Platform security requirements.

Payment and Withdrawal Information

S91 may collect information related to your payment method, transaction history and withdrawals. This information supports payment processing, withdrawal services, account administration and fraud prevention.

Shipping Information

Where physical prize delivery is applicable, S91 may collect the recipient name, shipping address and contact number required to arrange delivery.

Device and Browser Information

When you use S91, certain technical information may be collected automatically, including device information, browser information and your IP address.

Cookies, Login Records and Usage Activity

S91 may also collect cookies, login records, usage activity and system logs. This information helps the Platform understand how its services are used and supports platform security and performance.

Account and Identity Management

Personal information may be used to create and manage your S91 account, verify your identity when required and provide customer support.

Payments and Withdrawals

S91 may use relevant personal and transaction information to process payments and withdrawals and to support the security of financial transactions conducted through the Platform.

Physical Prize Delivery

Where a physical prize needs to be delivered, S91 may use the necessary recipient, address and contact information to arrange delivery.

Fraud Prevention and Platform Security

S91 may use collected information to identify and prevent fraud, abuse and other activities that could affect users or Platform security.

Platform Improvements and Notifications

Information may also be used to improve S91 products and services and to send important Platform notifications. S91 states that personal information is used only for legitimate business purposes.

S91 Does Not Sell Personal Information

S91 does not sell your personal information. Information may only be shared when necessary for the purposes described in this Privacy Policy or where required by law.

Payment Service Providers

Relevant information may be shared with payment service providers where necessary to support payment processing and related transactions.

Logistics Partners

Where physical prize delivery is required, necessary shipping and contact information may be shared with logistics partners to complete delivery.

Identity Verification Providers

S91 may share relevant information with identity verification providers where verification is necessary for Platform services or security requirements.

Professional Advisers and Government Authorities

Information may be shared with professional advisers when necessary. S91 may also disclose information to government authorities where required by applicable law.

Protecting Personal Information

S91 implements reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration and disclosure.

Online Security Limitations

Although S91 takes reasonable measures to protect user information, no online system can guarantee absolute security. Users should also take appropriate care when accessing and managing their accounts.

Access Your Personal Information

Subject to applicable laws, you may request access to personal information held about you by S91.

Correct Inaccurate Information

You may request corrections when personal information associated with your account is inaccurate.

Request Account Information Deletion

Subject to applicable laws, you may request deletion of your account information. Certain information may still be retained where required by law or for legitimate business purposes.

Withdraw Marketing Consent

You may request to withdraw your marketing consent, subject to applicable requirements. This applies to marketing communications and does not prevent S91 from retaining information where legally or legitimately required.

Changes to This Privacy Policy

S91 may update this Privacy Policy from time to time to reflect changes affecting how personal information is handled.

Latest Published Version

The latest version of the S91 Privacy Policy will be published on the Platform. Users can refer to the current published version for the latest information about S91 privacy practices.

What personal information does S91 collect?

S91 may collect account information, identity verification documents where required, payment and withdrawal information, shipping details and automatically collected technical or usage information.

Does S91 collect identity verification documents?

When required, S91 may request an NRIC or passport, selfie verification, proof of address or other supporting documents for identity verification.

Does S91 sell my personal information?

No. The S91 Privacy Policy states that S91 does not sell users’ personal information.

Why does S91 collect device and usage information?

Device information, browser information, IP addresses, cookies, login records, usage activity and system logs may be collected to help improve Platform security and performance.

Who may S91 share my information with?

Where necessary, information may be shared with payment service providers, logistics partners, identity verification providers, professional advisers and government authorities where required by law.

How does S91 protect personal information?

S91 uses reasonable technical and organizational measures designed to protect information against unauthorized access, misuse, alteration or disclosure, although absolute online security cannot be guaranteed.

Can I correct my personal information?

Subject to applicable laws, you may request that inaccurate personal information be corrected.

Can I request deletion of my account information?

Subject to applicable laws, you may request deletion of your account information. Certain information may still need to be retained where required by law or for legitimate business purposes.

Can I withdraw my marketing consent?

Yes. Subject to applicable laws, you may request to withdraw your marketing consent.

Privacy Policy Questions and Requests

If you have questions about the S91 Privacy Policy or want to make a privacy-related request, contact S91 Customer Support through the official communication channels available on the Platform.